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Reason For Contact: He needed a part for his treadmill.

Date: 18/02/2018

Message: Just a word to say thank you once again.. I have just fitted the replacement mother board supplied and our treadmill is now running perfectly.... 

 Over the years I have had dealings with various companies and I have to say the speed with which your customer care reacts is as good as I've ever known..   If in the future I need any sports equipment I wouldn't hesitate to contact yourselves.  



Reason For Contact: She needed a copy of an instruction manual for her BC7200 bike.

Date: 30/02/2017

Message: This is just great, many thanks to you!


Reason For Contact: She needed a part.

Date: 19/04/2017

Message: Thank you so much cannot believe the service I got! Its so kind of u all. I was running around everywhere looking for these parts then 1 call and an email and I got the parts so quick.  Thank you so much again. Great work xx


Reason For Contact: She needed a spare leg for her trampoline.

Date: 29/07/2017

Message: Excellent customer service, spare leg received and assembled, 10 out of 10, thank you.


Reason For Contact: She had a query about her bike.

Date: 08/08/2017

Message: Spoke with Adil on Live Chat, very quick and efficient service, although the answer wasn’t known straight away, Adil went away and quickly found the answer! Great service thank you ;)


Reason For Contact: He needed replacement pedals for his Exercise Bike.

Date: 14/08/2017

Message: I phoned last week and spoke to you about new replacement pedals for a Body Sculpture exercise bike. 

I wanted to let you know that the pedals arrived over the weekend and I'm extremely pleased with them. 

I'm very grateful to you for this kind gesture which has given me a very positive view of your company.


Reason For Contact: He needed replacement parts for his Trim Bike.

Date: 30/08/2017

Message: Very many grateful thanks indeed for the replacement pedal(s) arrived just today and fitted already!

Every time I pedal I will think of you and your excellent team.

Please pass on my best regards to Vicki for her help.


Reason For Contact: He needed advice on repairing his bike.

Date: 18/09/2017

Message: Hello Clare, 

Many thanks for your prompt reply.  We have undone the post and could see that the tension wire had come away from the little silver holder thing!!!  After lots of swearing we have now fixed it hopefully.  Very grateful to you. 

Best regards.



Reason For Contact: He needed advice on a product not made by Body Sculpture.

Date: 05/05/2016

Message: Hi, Clare,

This is great, thank you so much. It is indeed rare in these days of hi-tech that you find someone, a human, who is prepared to go the extra mile in terms of help and service. This you have done and I am very grateful. Please show this email to your boss. Once again, thank you. 

Kindest regards, Ian


Reason For Contact: He emailed asking for some advice.

Date: 06/05/2016

Message: Hi, Clare,

Just thought I'd drop a line to thank you for the excellent customer service for your good self and also can you thank Andy from your technical department for sending replacement pistons for my rowing machine. I have now fitted them and the machine is working really well. Just the range of resistance available now. I promise to leave a good review on Amazon by way of thanks. Best service I've had from a manufacturer, ever, and I will be recommending your company as a result. Have a great summer and thanks to all concerned once again.



Reason For Contact: He needed a part for his treadmill.

Date: 05/05/2015

Message: Dear Clare, we are overwhelmed at your persistence in customer satisfaction, and your companies generosity at offering to supply the required part with no charge. If we could impose on your kindness a little further to pass on to those involved our grateful thanks, and of course a very big thank you to YOU!

It is not often these days that there is such commitment to give customer satisfaction, but you have excelled especially after the problems we had sending the photos to you for your information, as the machine like ourselves, are all feeling the ravages of age, bless you. Best regards David & Alison W.