Amy K | 10/01/2019
Thank you for your email and I appreciate the refund. It’s a shame that I have had a bad experience with this item but your customer service and speed at rectifying the issues has been excellent and I do appreciate that.
I would buy from you again in the future.
Andrew M | 12/10/2018
Just a big thank you for getting the clip part for my rowing machine all the way from Taiwan.
It arrived today!
I’m very grateful.
Mr Emberson | 11/09/2018
As promised, I would just like to say how thoroughly impressed I was with the excellent service I received when contacting you today for the first time. The efficiency and helpfulness you demonstrated was refreshing and offered the very best in customer service. I would have no hesitation in dealing with you in future for any queries regarding my product. As a company you should be very proud of the support offering you have in place. It goes a long way with customers and fosters loyalty and recommendation.
Mrs K Bull | 05/09/2018
Once again brilliant service from you Clare.
Thank you again.
Mr Sheppard | 04/09/2018
Many thanks for sending the spares through Nicola, amazing service! So pleased I bought one of your bikes!
Mr Clay | 21/08/2018
Fantastic after sales support, thank you.
Mr De Beukelaer | 21/08/2018
I am very satisfied with your after sales service.
Mr Wallace | 20/08/2018
I appreciate your brilliant customer service.
Mr Wilson | 20/08/2018
Thank you for replying to my email so quickly and thank you for your solution and top customer service!
Mrs O Brien | 17/08/2018
Thank you so much Clare for your help and the lovely lady I spoke to on the telephone!....and especially to Andy who worked the magic, the computer is perfect now!
Pam Ford | 02/08/2018
Ordered the pedals last week. They arrived very quickly and are now in place on the bike. Just wanted to thank you for your very efficient service.
Mrs Amoah | 19/07/2018
I am just writing to say many thanks for providing us with a new bolt to repair our elliptical strider. It is now in place and the machine is back to full working order. I really appreciate your kind attention in dealing with this problem, thank you once again. Yours Faithfully, Mrs Amoah.
Helen B | 23/06/2018
Thank you so much, the new computer for my bike is great, wasn’t expecting to arrive so quickly, it was here when I fininshed work this evening, thank you so much for your prompt reply and for the speed at which the new part arrived, I really appreciate your fantastic customer service.
Kathy B | 22/05/2018
Hi, I just want to thank you for your amazing customer service! I emailed you a couple of days ago about the computer on my Trim Bike... it arrived today! You have made a pensioner very happy! Thank you so much again. So efficient and friendly.... that's hard to find these days. I hope your boss sees this!
GED T | 15/05/2018
I contacted Body Sculpture enquiring about some bolts that were missing from a bike I had been given by a friend. I asked for costs for the parts so that I could purchase them. They were so very kind to say that they would send them free of charge. Excellent customer service and I will ensure all my friends know what a good company they are. Thank you Body Sculpture and especially Clare.
STEVE B | 27/03/2018
I contacted Body Sculpture for an instruction manual and it was emailed within minutes - I am most impressed.
ANDY C | 18/02/2018
Over the years I have had dealings with various companies and I have to say the speed with which your customer care reacts is as good as I've ever known.. If in the future I need any sports equipment I won't hesitate to contact yourselves.
REHANA S | 19/04/2017
Thank you so much, I cannot believe the service I got! Its so kind of u all. I was running around everywhere looking for these parts then I gave you 1 call and an email and I got the parts so quick. Thank you so much again. Great work xx
KERRIE W | 29/07/2017
Excellent customer service, spare part received and assembled, 10 out of 10, thank you.
AMY | 08/08/2017
Spoke on Live Chat, very quick and efficient service, although the answer wasn’t known straight away, the rep went away and quickly found the answer! Great service thank you ;)
NICK R | 14/08/2017
I phoned last week and spoke to you about replacement pedals for my bike. The pedals arrived over the weekend and I'm extremely pleased with them. I'm very grateful to you for this kind gesture which has given me a very positive view of your company.
VIC S | 30/08/2017
Very many grateful thanks indeed for the replacement pedal(s) arrived just today and fitted already! Every time I pedal I will think of you and your excellent team.
IAN B | 05/05/2016
This is great, thank you so much. It is indeed rare in these days of hi-tech that you find someone, a human, who is prepared to go the extra mile in terms of help and service. This you have done and I am very grateful. Please show this email to your boss. Once again, thank you.
PAUL B | 06/05/2016
Just thought I'd drop a line to thank you for the excellent customer service for your good self. I have now fitted the partsand the machine is working really well. I promise to leave a good review on Amazon by way of thanks. Best service I've had from a manufacturer, ever, and I will be recommending your company as a result. Have a great summer and thanks to all concerned once again.
DAVID W | 05/05/2015
We are overwhelmed at your persistence in customer satisfaction, and your companies generosity at offering to supply the required part with no charge. If we could impose on your kindness a little further to pass on to those involved our grateful thanks, and of course a very big thank you to YOU!
It is not often these days that there is such commitment to give customer satisfaction, but you have excelled especially after the problems we had sending the photos to you for your information, as the machine like ourselves, are all feeling the ravages of age, bless you. Best regards David & Alison W.