The returns policy offered by Body Sculpture (the ‘Seller’) on Amazon Marketplace is equivalent to or better than the returns policy offered by Amazon.co.uk (with the exception of Amazon.co.uk's extended Christmas returns policy, but Body Sculpture operate a similar policy at this time of year).
To learn more about Body Sculpture’s returns policy, you can click on the Body Sculpture seller's name which will take you to an ‘At a Glance’ page. You can find delivery and return postage rates, help, and customer feedback relating to Body Sculpture on this page. Towards the bottom right you'll see a heading ‘Returns and Refunds Policy’ and a link to learn more.
If you've already placed an order for an item from Body Sculpture, you can view our return policy by visiting the ‘Returns Support Centre’ and clicking ‘Return items’. Then click the Body Sculpture profile link in the relevant order. This will take you to an ‘At a Glance’ page. You can read more about Body Sculpture’s return policy by clicking on the link ‘Returns and Refunds Policy’ heading towards the bottom right of the page.
If you ordered from Body Sculpture from a location outside the UK, Body Sculpture will provide you with a returns address in the UK. Please contact us via www.bodysculpture.co.uk and we will be pleased to address your query.
How to Return items to Body Sculpture
Please visit the ‘Returns Support Centre’ and select ‘Return items’. Select the item you want to return and a reason for the return. Body Sculpture will review your request (normally within 2 days, but please note we are open Monday through Friday only) and once they respond, you'll be notified by e-mail.
For approved requests, you'll receive a mailing label that can be accessed and printed from the ‘Returns Support Centre’.
You can also use the cancellation form that can be accessed in your shipment confirmation e-mail. If you use this form, you will still need to contact Body Sculpture to obtain return details to send your product back.
Body Sculpture will endeavour to respond to return authorisation requests within 2 business days. We work Monday to Friday.
Delivery and handling charges for returning unwanted, damaged or defective, or materially different items to a Seller's International return address, will be borne by Body Sculpture. If a local return address cannot be provided, the Seller can provide a prepaid method of return delivery or refund the return delivery costs to the original payment method used to purchase the order.
To ensure the safe return of the merchandise, please package your item with care. Ideally, please re-use the packaging in which your goods were delivered. If the original packaging is no longer available, please source suitable packaging (bubble wrap, card sheet, cartons etc.) so the goods are protected in transit on their return journey. The packaging for the return journey shall be provided by the customer. Items valued over £50.00 should be returned to Body Sculpture using a trackable, signed-for, delivery service. If the order is valued at £100.00 or more, we recommend you insure your return for the value of the product and use a signature required delivery service.
Packaging returns with care reduces the chances of damage in transit and can assist with the processing of the return by Body Sculpture. Sending the return via a trackable delivery method protects you in the event Body Sculpture doesn't receive an item. If a parcel doesn't arrive, please contact Amazon’s A-to-Z Guarantee claim. If you don't use a trackable method to return your item and Body Sculpture doesn't provide a refund to you, Amazon may not be able to cover you under the Guarantee.
Note: Simply refusing delivery of a parcel isn't always a trackable means of return and is not be covered under Body Sculpture's return policy or the Amazon A-to-Z Guarantee. You should accept delivery of an item you want to return and request a return as above.
Your Legal Warranty
If a product you’ve purchased on Amazon Marketplace turns out to be faulty after delivery or not as advertised (i.e., non-conformant), Body Sculpture will give you a free of charge (including return costs) repair, replacement or refund for a “reasonable time” following the sale. That time will vary depending on the product and its value. However, if you make such a claim more than 6 months from delivery, you may need to prove that the fault existed at the time of delivery of the product and wasn’t caused by, for example, an accident, misuse, liquid damage, etc.
If you wish to cancel your purchase within the first 14 days from the day you receive, or a third party indicated by you (other than the carrier), receives the last goods ordered by you (if delivered separately), and there's been no error on Body Sculpture's part, Body Sculpture will refund the cost of the item and the cost of sending the item to you as follows:
1. Where you're returning an item that was part of a larger order, Body Sculpture will refund the per-item charge for delivery
2. Where you are returning an entire order, Body Sculpture will refund the applicable per-item delivery charges and the per-delivery charge
3. Body Sculpture will only refund standard postage charges corresponding to the least expensive type of delivery offered by us
4. Where Body Sculpture collects an item from you, Body Sculpture have the right to recover the standard costs of collection from you
5. If you use a personalised pre-paid return label, Body Sculpture is entitled to deduct the return postage from your overall refund.
Please note that, with respect to returns initiated during the first 14 days from the day of delivery, Body Sculpture aren't required to refund the cost of gift-wrapping, returning the item to Body Sculpture, and other services provided to you in connection with your purchase unless you return the item to Body Sculpture because of an error on Body Sculpture's part or because it's defective.
Where you're cancelling your purchase between 14 and 30 days after delivery and there's been no error on Body Sculpture's part, Body Sculpture is only required to refund the cost of the item. Please note that Body Sculpture aren't required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, Body Sculpture will be entitled to deduct the return postage from your overall refund.
When you purchase an item from Body Sculpture, Amazon.co.uk Marketplace charges your credit card and passes on payment, less a commission, to Body Sculpture. For you to secure a refund equivalent to your initial purchase price and delivery costs, Body Sculpture must request a refund via Amazon.co.uk Marketplace.
In any case where a refund is necessary, such as when Body Sculpture is out of stock and can't dispatch, or when you return an item, it is Body Sculpture's responsibility to request that refund.
Body Sculpture may issue full or partial refunds for an order as described on this page. Body Sculpture will not charge a restocking fee during the initial returns period or if a product is returned because it's faulty. Refunds are typically processed by Amazon.co.uk Marketplace within 1 week of the Seller's request. The funds will be deposited back in your debit/credit card account and Amazon.co.uk will send you confirmation of the refund via e-mail.
Note: The team here at Body Sculpture works hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If we are unable to deliver, we shall refund you promptly so that you can place a new order. While an occasional stock-out can happen, we strive to ensure this is kept to a minimum.
Note: If the Body Sculpture product is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.