You may have to sign for some purchases. Currently couriers are signing on your behalf in some cases accompanied with proof of delivery doorstep photos and GPS. Your purchase may be dispatched either via Royal Mail or DHL UK Mail.
As a guide - carrier details will be:-
<5KG - Royal Mail - 3-5 Working Days
5 - 30KG - DHL - Next Day Delivery
We do not offer a weekend delivery option.
Goods are usually dispatched same day for orders placed before 1pm Monday- Friday.
Delivery Outside the UK Mainland
Delivery to most UK Mainland addresses is included in the price of your product. We apologise but currently we cannot offer deliveries to the Scottish Highlands and Islands, Northern Ireland, The Isle of Man, the Isle of Wight. At this time we do not offer delivery to the Republic of Ireland or to any European countries.
Order before 1pm, and we’ll dispatch your goods the same day.
Goods Which Are Damaged on Arrival
We endeavour to ensure that your item arrives in good condition; however, we recognise that sometimes damage in transit may occur. In such circumstances, we will promptly replace or refund as required. Please inform us immediately by telephone (01274 693888) or by email to arrange collection of any damaged item and for delivery of a replacement.
Other Delivery Info
Additional time should be allowed for your delivery to take place over Bank Holidays. Please also be aware, extreme weather conditions may also result in delivery delays.. We will make every effort to deliver your products on time, however, we cannot accept liability for any incidental expenses caused by late, failed or damaged deliveries, or for any damage caused to property while delivering your goods or any loss of earnings.
Your payment security is critical to us. We only use SSL Secure Payments using PayPal and Sage Pay, to 100% guarantee your payments are safe.
Once you place your order, you will receive an order confirmation by email containing all the details you should need. If you created an account during the checkout process, you can check the status of your order by logging into your account.
Changing or Cancelling your Order
Please contact us by email or phone. You should provide us with your order number and / or delivery post code with reason for return and you will be emailed details
30 Day Approval Guarantee - We are pleased to offer a 30 day approval guarantee. We deliver your goods and you can take a look at them in the comfort of your home and decide if you want to keep them. We do ask you to open the packaging carefully so it can be re-used should you decide to return the goods. If you wish to return, this must be within 30 days of receipt. The goods must be complete, must not have been assembled, and must be unused, in their original packaging and with any security tags intact. Our Returns Policy can be seen in full here.
Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations - You have the right to cancel your order under these regulations. This cancellation right applies to specific products only and does have some specific conditions. Full details can be seen here.
Goods bought on Amazon - Please click here to see our Returns Policy for goods ordered from Amazon.